Before contacting us, we will kindly ask you to do the following.
1. Ask the people that live in your house if they received the package. The package may also have been delivered to the property managers or an apartment office.
2. Ask around your neighborhood if another home received your order by mistake.
3. Check your mailbox or your community mailbox.
4. Get in contact with your local post office or your country's national delivery company (Example USA = USPS).
5. Check that the address that you provided us at the checkout is correct and complete.
If the address that you provided us is incorrect and your order can't be delivered, it was delivered to a different address or it was returned to the sender; unfortunately, we can't refund your order. We can only resend your order for a fee.Please email us to email@example.com; we will help you solve this. It is also possible that you can get your package from your local post office at no cost.