FAQs

You can track your order via the shipping confirmation e-mail. You can also check our order tracking page here.

If you are a US-based customer, you can also track your order on the USPS official website here.

In some instances, tracking may not always update right away. Rest assured that tracking information will be updated soon.

If you are having difficulties tracking your order or have questions about tracking. Please visit our order tracking page here to track your order.

Before contacting us, we will kindly ask you to do the following.

1. Ask the people that live in your house if they received the package. The package may also have been delivered to the property managers or an apartment office.

2. Ask around your neighborhood if another home received your order by mistake.

3. Check your mailbox or your community mailbox.

4. Get in contact with your local post office or your country's national delivery company (Example USA = USPS).

5. Check that the address that you provided us at the checkout is correct and complete.

If the address that you provided us is incorrect and your order can't be delivered, it was delivered to a different address or it was returned to the sender; unfortunately, we can't refund your order. We can only resend your order for a fee.Please email us to support@lasacive.com; we will help you solve this. It is also possible that you can get your package from your local post office at no cost.

This happens when the address provided to us is incorrect.

Before contacting us, we will kindly ask you to do the following:

Get in contact with your local post office or your country's national delivery company (Example USA = USPS). Try to arrange a redelivery or a pick-up at your local post office.

If this isn't possible, please contact us. We will provide you with a solution according to our policies.

If the address that you provided us is incorrect and your order can't be delivered, it was delivered to a different address or it was returned to the sender; unfortunately, we can't refund your order. We can only resend your order for a fee.Please email us to support@lasacive.com; we will help you solve this. It is also possible that you can get your package from your local post office at no cost.

If you want to return 1 or more of the product(s) you purchased, please send us an email to support@lasactive.com. Be sure to include your order number, a picture of the item(s) along with your query. You can keep the item(s) you like and return the one(s) you didn't like.

For more information please visit our Returns and Exchanges page here.

If you want to exchange 1 or more of the product(s) you purchased, please send us an email to support@lasactive.com. Be sure to include your order number, a picture of the item(s) along with your query. You can keep the item(s) you like and exchange the one(s) you didn't like or the one(s) that didn't fit.

For more information, please visit our Returns and Exchanges page here.

Shipping & Delivery

Returns and Exchanges

Other Questions